Shipping policy
Last updated: August 15, 2026
Thank you for shopping with Cinora. We aim to make every delivery as simple and transparent as possible.
This Shipping Policy explains our processing times, estimated delivery times, tracking and international shipping conditions.
1. Order Processing
Orders are typically processed within 1–2 business days.
Most orders placed on weekdays are processed within 24 hours. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing may occasionally take longer.
2. Delivery Times
Once your order has been dispatched, estimated standard delivery time is:
8–14 business days
Delivery times are estimates and may vary depending on your destination, local postal services, customs procedures, carrier delays or other circumstances outside our reasonable control.
Processing time and delivery time are separate. Please allow 1–2 business days for processing before your estimated delivery period begins.
3. Shipping Rates
Shipping costs, where applicable, are calculated based on your destination and order details.
The final shipping cost will be displayed at checkout before you complete your purchase.
4. Order Tracking
All Cinora orders include tracking.
Once your order has been processed and handed over to our shipping or fulfillment partner, you will receive a shipping confirmation email with your tracking information.
Please allow some time after receiving your tracking number for the carrier's system to update.
5. International Shipping
Cinora ships worldwide.
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the customer.
Customs procedures may also cause additional delivery delays outside of our control.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at support@cinora.com.
We will do our best to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
7. Failed or Missed Deliveries
If delivery cannot be completed, your package may be redirected to a local pickup point or held by the carrier for a limited period before being returned.
It is the customer's responsibility to follow the carrier's instructions and collect the package within the specified timeframe.
If an order is returned because of an incorrect address, failure to collect the package or repeated unsuccessful delivery attempts, additional shipping or redelivery costs may apply where permitted by applicable law.
8. Lost or Delayed Orders
If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, please contact us.
We may initiate an investigation with the shipping carrier to determine the status of your package.
Where appropriate, lost or undelivered orders will be handled in accordance with our Refund Policy and applicable consumer protection laws.
9. Contact Us
If you have questions about your order, tracking information or delivery, please contact us:
Cinora
Operated by Zerion Holdings LLC
30 N Gould St
Sheridan, WY 82801
United States
Email: support@cinora.com
Please include your order number so our customer support team can assist you as quickly as possible.