Refund policy

Last updated: August 15, 2026

At Cinora, we want you to feel confident in your purchase. This Refund Policy explains our return, refund and satisfaction guarantee conditions.

1. 90-Day Returns — Unopened Products

We accept returns of unopened and unused products within 90 days of delivery.

To be eligible for a return:

• The product must be unused, unopened and in its original sealed condition.

• The original packaging must be intact and undamaged.

• You must provide valid proof of purchase, such as your order confirmation or invoice.

• You must contact us before sending your return.

For hygiene and safety reasons, opened or used Cinora products cannot be physically returned.

If you have opened your product, you may instead qualify for our 90-Day Satisfaction Guarantee below.

2. 90-Day Satisfaction Guarantee — Opened Products

We want you to have enough time to experience Cinora properly.

If you have opened and used your product but are not satisfied, you may request a refund under our 90-Day Satisfaction Guarantee without physically returning the opened product.

To qualify:

• You must have used the product consistently and according to the recommended directions for at least 14 days.

• Your request must be submitted within 90 days of delivery.

• The guarantee applies to your first Cinora order only.

• The guarantee is limited to one satisfaction-guarantee refund per customer or household.

• We may request a brief explanation about your experience to help us understand your request and improve our products.

Refund requests based solely on taste, smell, texture or other subjective preferences may not qualify under the Satisfaction Guarantee, as these factors do not necessarily indicate a defect or issue with the product.

To request a refund, contact us at support@cinora.com.

3. Order Cancellations

Orders may be cancelled within 3 hours of being placed.

After this period, your order may enter our fulfillment process and we cannot guarantee that it can be cancelled or modified.

If your order has already entered processing or has been shipped, you may still request a return after receiving it, subject to the eligibility requirements in this Refund Policy.

4. Promotional Items & Free Gifts

Free gifts and promotional items are generally not eligible for individual refunds or exchanges.

If you return a paid product that qualified your order for a free promotional item, we may require the promotional item to be returned unused and unopened as well.

If the promotional item is not returned when required, its stated or reasonable retail value may be deducted from your refund, where permitted by applicable law.

Products purchased through special post-purchase offers or other promotional arrangements may be subject to specific terms disclosed at the time of purchase.

5. Shipping Costs

Original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error on our part.

If you refuse a package without first contacting us, additional return shipping, handling or restocking costs incurred as a result may be deducted from your refund where permitted by applicable law.

Please contact support@cinora.com before refusing delivery so that we can help resolve the issue.

6. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@cinora.com.

We may initiate an investigation with the shipping carrier before issuing a replacement or refund.

We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

7. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective or incorrect, contact us as soon as possible at support@cinora.com, preferably with your order number and photographs of the issue.

We will review the situation and, where appropriate, provide a replacement, refund or other suitable resolution.

8. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us directly at support@cinora.com so that we can attempt to resolve it promptly.

If a chargeback or payment dispute has already been opened with your bank or payment provider, we may be unable to issue a separate refund while that dispute remains active.

9. Subscriptions

Satisfaction Guarantee

For subscription purchases, the 90-Day Satisfaction Guarantee applies only to your first shipment.

Subsequent subscription renewals are not covered by the Satisfaction Guarantee unless otherwise required by applicable law.

Automatic Renewal

Subscriptions automatically renew according to the frequency selected at checkout until cancelled.

By purchasing a subscription, you authorize Zerion Holdings LLC to charge your selected payment method for recurring Cinora orders according to the subscription frequency displayed at checkout.

Cancellation

You may cancel your subscription at any time.

To avoid being charged for your next order, your cancellation must be submitted at least 24 hours before your next scheduled billing date.

You can manage or cancel your subscription through your customer account or by contacting support@cinora.com.

If a renewal has already been processed before your cancellation request, we cannot guarantee cancellation or refund of that shipment, except where required by applicable law.

10. Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used products, except where covered by our Satisfaction Guarantee.

• Gift cards.

• Personalized or custom products.

• Free promotional items.

• Products that cannot legally or safely be returned.

This does not affect your statutory rights regarding defective or incorrectly supplied products.

11. Exchanges

We do not offer direct exchanges.

If you would like a different product, the fastest option is to return the eligible original item for a refund and place a new order separately.

12. European Union — Right of Withdrawal

If your order is delivered to a customer in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Where applicable, products must be returned in accordance with applicable consumer protection laws.

For sealed goods that are not suitable for return for health protection or hygiene reasons, the statutory right of withdrawal may cease once the seal has been broken, where permitted by applicable law.

Your statutory consumer rights are separate from and are not limited by Cinora's voluntary 90-Day Satisfaction Guarantee.

13. Refund Processing

Once your return or refund request has been reviewed and approved, we will issue the refund to your original payment method.

Approved refunds are generally processed within 10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us.

14. How to Request a Return or Refund

To request a return, refund or assistance with an order, contact:

Cinora
Operated by Zerion Holdings LLC
30 N Gould St
Sheridan, WY 82801
United States

Email: support@cinora.com

Please include your order number and a brief explanation of your request.

For physical returns, please contact us and receive return instructions before sending the product back. Products returned without prior authorization may not be accepted.

Nothing in this Refund Policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.